About

For twenty-five years I’ve helped organisations line up strategy, operations, people, process and technology, both behind the scenes and where they meet their customers and suppliers. I’m as comfortable working with leadership teams as with the people doing the work.

That has included private healthcare, with HCA, Moorfields Private Hospital and Ramsay Health Care, and corporate and public sector programmes with organisations such as Three, Vodafone, Community Fibre, National Highways and Defra. It has also included ten years of international work across India, Europe and South Africa.

Along the way I have seen both ends of the problem. Some organisations are held together by goodwill and improvisation; others are weighed down by more process, policy and systems than they need. Either way, people end up spending a lot of energy working around how things are set up. Having seen both, I know what each looks like from the inside, and how easily fixing one can create the other.

These days I work with businesses whose ways of working no longer quite fit.